Giving us Feedback
We realise that sometimes people only contact us when they want to complain, but we would also like to hear from you if you consider we have done something particularly well. We welcome any comments and suggestions you have which might help us to improve our service.
We want to make our service to you even better. We will do this by
- listening to your views and ideas
- taking full account of your complaints
- monitoring our performance
- reviewing and evaluating our performance and publishing the results
- undertaking customer surveys
Complaints
We take all complaints about the quality of our services seriously and will provide a speedy response and a full and fair investigation of your complaint. You should first take up your complaint directly and informally with the person with whom you have been in contact and can expect a reply from us within 5 working days. If you feel you need to raise your complaint more formally than this or are not satisfied with the response you have received you can write to your first contact’s manager. If you are still not satisfied with the explanation you can write to our Regional Director.
