By ringing 0845 366 7897 accountants and tax advisers (agents) will have their own dedicated line to HMRC. They will get to speak to a well trained adviser who can help with difficult and complex issues. And if the query cannot be answered straight away there is an immediate escalation route to a specialist within HMRC.
This new service has been developed with support and encouragement from our professional partners involved in Working Together (the partnership between HMRC and the main agent representative bodies)
Brian Redford, Head of HMRC's Agents and Employers Service Improvement Programme said:
"Agents have told us that they needed telephone lines that offered them a unique service that catered for their needs. These dedicated numbers will help us improve the service we offer. We have already had positive feedback from people who have used the lines elsewhere in the country.
The dedicated lines are part of the work of the Agents and Employers Service Improvement Programme (AESIP) which aims to ensure that accountants see a real difference in their interaction with HMRC".
The ADLs are intended for all enquiries for taxpayer specific calls about self assessment and Pay as you Earn (PAYE) for individuals and partnership matters.
HMRC has also revamped its web pages for accountants - hmrc.gov.uk/agents - and Customer Relations Managers or Agent Account Managers are being introduced in some of our larger offices.
Issued by HM Revenue & Customs Press Office
Website http://www.hmrc.gov.uk
