If you are not satisfied with the service you have received from Government Office East Midlands, please:
- write to or speak to the person you dealt with; if you are not satisfied with the reply
- write to the Regional Director's office at:
Government Office for the East Midlands
The Belgrave Centre
Stanley Place
Talbot Street
Nottingham
NG1 5GG
All complaints will be be investigated promptly and confidentially, and we will aim to reply with a full explanation within 15 working days. If we are unable to fully investigate the complaint within this period, we will let you know when you can expect to be notified of the outcome.
If the complaint was found to be justified, we will apologise and explain what went wrong and how we will ensure that it does not happen again. If a complaint was not found to be justified, we will explain why.
Please note that complaints that are about the standards of service you receive, for example, the outcome of planning or funding decisions should be directed to the person who notified you of the outcome (or their manager).
Your views and any suggestions for improving our service are welcome; they will help us to get it right in future. All those received will be recorded and drawn to the attention of the Management Board to see how we can learn from them. We will publish this information annually in our Annual Report.
Commenting though this website
If you have any comments, complaints or suggestions about this website, use our general enquiries email address - enquiries@goem.gsi.gov.uk.
